Field Service Manager, Aldridge

Are you a dynamic leader with a passion for customer service and operational excellence? Join our team as a Field Service Manager! You'll oversee the day-to-day field service operations of our Aldridge and Croydon sites, ensuring compliance with health and safety standards, KPIs, and budgetary goals. Your role will involve providing practical support to the Service Centre Management, fostering outstanding customer service, and maintaining a professional business image.

We're looking for someone who can develop and grow our service and repair business, ensuring timely and high-quality output while meeting profit targets. If you have a knack for effective communication, strong leadership skills, and a commitment to continuous improvement, apply now!

Qualifications that set you apart include:

• Knowledge of the RCV industry and it's customer base
• Proven track record successfully managing Field Service Operations
• Strong leadership, team building and employee engagement skills
• Flexible & open to change with ability to act a ‘Change agent’

Our employees benefit from:

• 25 days holiday plus Bank Holidays (based on a 5 day working week)
• Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme.
• Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
• Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
• GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
• Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
• Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
• Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
• My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

If you have any queries or would like to apply for the role, please contact us at recruitment@dennis-eagle.co.uk 

Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

To view our Job Applicant Privacy Notice please click here https://www.dennis-eagle.co.uk/globalassets/dennis-eagle-uk/documents/job-applicant-privacy-notice.pdf